Summary: Company: FNB (First National Bank), part of FirstRand Group

Job Details

  • Deadline: 2026-08-15
  • Company: FNB (First National Bank), part of FirstRand Group
  • Location: Gaborone, Botswana
  • Employment Type: full-time

Job Description

Markert Conduct Specialist

Company: FNB (First National Bank), part of FirstRand Group

Location: Gaborone, Botswana

To ensure business complies with Market Conduct regulatory requirements and assists with related implementation, maintenance and change management

Job Summary

Type

full-time

Location

Gaborone

Category

Compliance

Closing Date

2026-08-15

Key Responsibilities

  • Control expenditure and identify process improvements to contain and reduce costs.
  • Identify and utilise opportunities for revenue growth to deliver on sales targets.
  • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
  • Identifies training needs and conducts training where necessary.
  • Ensures that the various stakeholders are aware of new and or changed legislation, policies, procedures, frameworks and methodologies.
  • Ensures that various stakeholders are aware of new and/or changed processes.
  • Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
  • Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
  • Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
  • Monitor customer feedback reports and align processes to maximise efficiencies.
  • Examines legislation and identifies issues and requirements applicable to the business or relevant business unit.
  • Rates level of risk as per prescribed procedure and system.
  • Identifies which legislative requirements will affect which processes of each business unit.
  • Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
  • Ensure implementation of relevant policies, governance, and practice standards across the business.
  • Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
  • Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
  • Develops an understanding of risks and risk management approaches.
  • Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
  • Educates others and makes suggestions for improvements.
  • Networks and participates in specialist risk forums where required.
  • Consults with relevant managers and gains consensus on actions to be taken to resolve compliance issues.
  • Provides recommendations to business with regard to setting action plans on how to mitigate potential and actual risks.
  • Identifies controls and processes that need to be set in place to deal with compliance issues.
  • Translates specialist information and/or issues from the external environment into Company business language to clearly illustrate the impact of potential risks.
  • Ensures that interpretation, integration and implementation of the above are accurate and effective.
  • Provides specialist advice and support to stakeholders on latest amendments in area of expertise that could impact on the business.
  • Facilitates conversations and devises programs with stakeholders to ensure risk awareness, identification, assessment and mitigation are embedded within the Organisation.
  • Influences stakeholders to improve business performance in area of accountability.
  • Builds and manages productive operational relationships with key partners.
  • Display and encourage an appreciation of teamwork and inclusivity.
  • Participate in planned activities that are appropriate for own development.

How to Apply

To apply, please visit

firstrand.wd3.myworkdayjobs.com

REF Code

R52465

Job Code

About the Company

FNB Botswana stands as a prominent financial services provider dedicated to serving individuals, businesses, and corporate entities across Botswana. Embracing its identity as 'one digital bank, one unified look,' the institution prioritizes delivering a superior online banking experience. It leverages cutting-edge technology to ensure secure, user-friendly, and high-quality financial solutions for its clientele in Botswana. The bank offers a comprehensive suite of products, ranging from personal accounts and loans to business financing and investment services. Committed to fostering economic development, FNB Botswana continuously enhances its offerings to meet the evolving needs of the Motswana populace.

FNB Botswana: One digital bank, one unified look.

Website

https://www.fnbbotswana.co.bw/

View all jobs at this company →

Frequently Asked Questions

What qualifications are typically required for a Market Conduct Specialist role in Botswana

Candidates often need a Bachelor's degree in Law, Business, Finance, or a related field from a recognized institution. Relevant certifications in compliance, such as those focused on regulatory affairs or anti-money laundering, are highly advantageous and demonstrate specialized knowledge.

What does a Market Conduct Specialist typically do on a day-to-day basis at a bank in Botswana

Daily tasks involve monitoring financial products and services to ensure they comply with local regulatory standards and consumer protection laws. This includes conducting internal reviews, investigating potential breaches, and preparing detailed reports for management and regulatory bodies.

What is the typical work culture and what are the expectations for a compliance role in Botswana

The work culture in Botswana often values professionalism, respect, and a collaborative approach to problem-solving within regulated environments. Expect a strong focus on meticulous attention to detail, adherence to strict deadlines, and clear, transparent communication within the team and with external stakeholders.

What are the potential career progression paths for a Market Conduct Specialist in Botswana

Career progression can lead to more senior compliance officer positions, managerial roles within the broader risk and compliance department, or specialized roles in areas like regulatory affairs. Continuous professional development and acquiring advanced certifications are key to unlocking these growth opportunities within financial institutions.

What kind of benefits can a Market Conduct Specialist expect from a full-time role at a bank in Botswana

Full-time employees in Botswana typically receive a comprehensive benefits package, which commonly includes annual leave, contributions to a medical aid scheme, and participation in a pension fund. Specific benefits can vary by employer but generally aim to support employee well-being and long-term financial security.

What's the best way to apply for this role and what do employers in Botswana typically look for in candidates

Applications are usually submitted online through the company's official career portal or professional networking sites. Employers in Botswana seek candidates with strong analytical skills, a solid understanding of local financial regulations, and a proven commitment to ethical conduct and integrity.

How to Apply

Application link: Apply for this job